The honest answers,
before anyone pays.
We would rather answer the hard question now than after you have bought. Pick where you sit; every answer is in plain language, and nothing here is overstated to win a sale.
For families with a caregiver
You already have someone in your home, or you are about to. These are the questions that matter most before you rely on them.
Does a strong result mean my caregiver is safe to leave with my child?
No, and we will not pretend otherwise. The assessment gives you an independent, consistent read of what a caregiver knows and how they are likely to respond, so you are deciding on evidence rather than a gut feeling. It informs the decision; it does not guarantee suitability or safety. Read it alongside references, a trial period, and your own judgement.
What will the report actually tell me?
A clear score across the areas we assess, a plain-language summary of strengths and gaps, and a certificate confirming the result. It is written to be read by a parent, not a specialist. You can see a redacted sample report before you decide.
What device does my caregiver need, and how long does it take?
Any phone, tablet, or computer with a web browser. It is untimed, so a caregiver can work through it at their own pace in a quiet moment rather than against a clock.
Can I get a refund if I change my mind?
Before the assessment is started, contact us and we will help, including arranging a refund. Once it has been started it cannot be refunded, because the assessment has been used. Our refund policy sets out the detail.
For agencies placing caregivers
You need volume, a clear audit trail, and a result a client will accept. Here is how buying for a team works, and why the result carries weight.
How do we assess a whole roster, and can we pay by invoice?
You buy seats in advance, by card or by invoice and bank transfer. Card seats are ready to use straight away; invoice seats unlock once the invoice is settled. From your account you invite each caregiver with their own single-use code, so seats cannot be casually shared or replayed, and you see every result and certificate in one place. Start with a bulk quote.
Why should a client trust a result that we paid for?
Because we are independent of the placement. We do not supply, recruit, or rank caregivers for hire, and we do not earn anything from whether one is placed. Every assessment is scored to the same documented rubric regardless of who paid for it, so the result reads the same to you, to the family, and to a regulator.
Can certificates carry our agency name?
Co-branded certificates are in preparation; ask about them when you request a quote. Where an agency is shown, it appears only as the party who arranged the assessment, never next to the result itself, so the neutrality of the verdict is never in question.
How is each caregiver's data kept separate?
Each caregiver completes the assessment privately, and a report is shared only with your account and with that caregiver. Personal data is handled in line with UAE data protection law (PDPL); the specifics are set out in our privacy notice, including a data-processing agreement for agency buyers on request.
For caregivers
Whether a family asked you to take it or you want to certify yourself, you keep the result and you control it.
Who scores my assessment, and against what?
Your assessment is scored to a documented, consistent methodology, the same for everyone, never one person's opinion of you. The constructs we measure and the reliability work behind them are described on our methodology page, where validation is currently underway.
Can I take it in my own language?
English now, Arabic in progress. We list the languages a caregiver can take the assessment in separately from the language of this website, and we are adding more caregiver languages as we go.
What happens to my personal information?
Your result is yours. We collect your consent before you begin, explain what we keep and for how long, and you can ask to see or delete your data at any time. Some processing happens outside the UAE under appropriate safeguards; the named processor and the safeguard relied on are set out in our privacy notice. A report is shared only with you and with the family or agency who arranged it.
What if I do not do well?
The report points to the specific areas to work on and, where it helps, the matching part of our course. That is guidance to close a gap, never a lock-in and never a verdict on you as a person. You can keep your certificate and present it to anyone you choose.
About us and the assessment itself
The questions everyone asks once, about who we are and what we do not do.
Do you place caregivers, or train them?
No. We are an independent assessment hub. We do not supply or rank caregivers for hire, and the certificate confirms an assessment result, not a job guarantee. The course is an optional next step, never a requirement.
Are you accredited?
Independent accreditation is in progress. Rather than lean on a badge, we publish how we score and why a result is consistent, so it is verifiable rather than asserted. Once an independent mark is licensed we will name it and its exact scope here.
How much does it cost, and is the result private?
The Knowledge Assessment is AED 149; final price and VAT are confirmed at checkout. Every result is handled in line with UAE data protection law (PDPL).
Is it fair across backgrounds?
We are reviewing the wording so the assessment measures childcare knowledge, not language or background. That review is ongoing, and we will publish how the instrument is built when the work is documented.
When do I get the result?
The report and certificate arrive once the assessment is scored. We will confirm the exact turnaround with you before you buy.
Still weighing it up?
If something is not answered here, ask us before you buy, not after. We will give you a straight answer, including when the answer is “not yet.”
Prefer to look first? See a sample report · Compare the assessments · Talk to a person
An assessment informs a decision; it does not guarantee a caregiver's suitability or safety, and it is not a clinical diagnosis.